Payments, Shipping, Handling, Returns

Payments

We are happy to accept PayPal payments and ship within 3-5 business days AFTER receiving your cleared payment in full.

CHECK YOUR SHIPPING ADDRESS

We will only ship to a PayPal verified address and we cannot accept emails to change your shipping address.

Please remember to include your postal or zip code in order to ensure accurate and timely delivery.

* Buy with Confidence * 100% Satisfaction Guaranteed

If you need any assistance or are unclear about anything on our website, kindly feel free to contact us at kittijewelry1@gmail.com

We are always happy to help in any way we can and have you as one of our preferred customers!

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Shipping, Handling & Delivery

Our customers’ satisfaction is important to us….so please read our shipping policies carefully before making your purchase.

Our products are sourced throughout Canada, USA, and Asia and are dispatched directly from our international suppliers’ warehouses; therefore we appreciate your patience in allowing at least 20-30 business days for delivery plus 3-5 business days for handling time.

Items in stock in Canada will take 7-10 business days to arrive. Items shipped from Canada cost $5.00 usd shipping per item.

HANDLING TIME: Our orders are always processed within 3-5 business days and are expedited directly from our suppliers through trusted shipping services immediately following your payment clearance.

SHIPPING TIME:Most times you will receive your order within 20-30 business days.

PLEASE NOTE:

We do not ship to P.O. Boxes and/or Military addresses

Combined shipping options are not provided at this time.

We cannot guarantee the above delivery time frame if postal services experience unexpected delays due to holidays, weather, customs, and/or other conditions out of our control.

International addresses OUTSIDE of continental USA & Canada may experience delays in delivery time.

If you are unable to allow the above delivery time frame we respectfully ask that you do not purchase from us.

If you are concerned in any way about the delivery of your item, please feel free to contact us at kittijewelry1@gmail.com

CUSTOMS/DUTIES/TAXES

Customs/duty/taxes may or may not apply, however you will be responsible for any additional taxes and/or custom duty incurred.  

We cannot be held responsible for delivery delays/failures related to your country’s customs policies/duties and laws.

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Return Policy

We offer you a 3 Day 100% Return Policy on any item you receive that has been damaged.

Earrings are not returnable and are non-refundable for hygienic reasons.

In cases of buyer’s remorse, mistaken order or an unwanted item, you will be responsible for any return shipping costs incurred. Items will need to be returned to our location in Canada. Customs/duty/taxes may or may not apply, however you will be responsible for any additional taxes and/or custom duty incurred.  

Please be sure this is the item you want before you purchase.

HOW TO REQUEST A REFUND

Please email us at kittijewelry1@gmail.com  within the 3 day period and let us know that you’d like to return your purchase.  

We will give you instructions on how to do that and issue you a refund based on our return policy terms stated above.

STOCK AVAILABILITY

Our inventory is always changing and it’s impossible to maintain a perfectly accurate count of all stock at all times.  Sometimes our suppliers also will turn up short.

In the event that an item you purchase is sold out, back-ordered or due to any other unanticipated shortage, we will promptly contact you and issue you a 100% refund of your purchase price.  

* Buy with Confidence * 100% Satisfaction Guaranteed 


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